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COMMUNICATIONS06 / 18
Collaboration & VoIP
AI-powered unified communications — voice, video, messaging, and contact center.
AI-powered unified communications platform combining phone, video, messaging, and contact center into one seamless solution. Cost-effective IP telephony over IP networks instead of PSTN — with enterprise-grade reliability and global reach.
Key Capabilities
- Cloud phone system (99.999% uptime, 110+ countries)
- Business IP phones, HD audio, IVR, call recording
- Team messaging, video meetings, AI meeting summaries
- Contact center with omnichannel CX (20+ channels)
- AI virtual agents and conversation intelligence
- AI receptionist implementation
- Business SMS/MMS and cloud fax
- CRM integrations (Salesforce, Zendesk, and 400+ apps)
Sub-Services
6 specialized offerings within Collaboration & VoIP
Business Phone System
- Cloud phone system with 99.999% uptime, local and toll-free numbers in 110+ countries
- Business IP phones, conference phones, and cordless devices with HD audio
- Interactive Voice Response (IVR) with drag-and-drop call menu editor
- Auto Call Recording (on-demand or automatic)
- +2 more
Team Messaging and Collaboration
- Persistent chat, file sharing, task assignment, and workspaces in one unified app
- Video Meetings with screen sharing, whiteboard, transcription, recording, and AI-powered meeting summaries
- Rooms and Devices — conference room solutions with one-touch join, wireless content sharing
Business SMS and Fax
- Business SMS / MMS — send and receive texts from your business number on desktop or mobile with 98% open rates
- Cloud-based unlimited internet fax with no hardware, no dedicated lines
Contact Center Solutions (CX)
- First Omnichannel Contact Center — manage customer interactions across voice and 20+ digital channels
- Intelligent Call Routing and IVR — skills-based routing, queue management, and automated menus
- AI Virtual Agents — generative AI-powered self-service bots that resolve customer inquiries 24/7
- Outbound Dialing — dynamic outbound campaigns for sales, collections, and proactive customer support
- +4 more
AI Conversation Intelligence
- AI Call Transcription — real-time and post-call transcription with speaker identification and searchable archives
- Conversation Summaries — generated call highlights, action items, and key moments for every conversation
- Sentiment Analysis — tone, energy, and emotion detection across agent conversations to identify trends
- Keyword and Topic Detection — mentions, objections, and compliance-sensitive language
- +4 more
AI Receptionist Implementation
- AI-powered virtual front desk that answers calls, handles FAQs, routes intelligently, and sends texts
- Natural Language Understanding — understands caller intent from natural speech
- Intelligent Call Routing — routes calls by name, keyword, location, and conversation context
- Appointment Scheduling — direct integration with calendaring and scheduling platforms
- +3 more
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